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Conditions of Boarding for MinibraeDogstayz (hereafter referred to as Minibrae)

  1. I acknowledge that it is the policy of Minibrae to allow the dog/s under its care to exercise outside within common exercise areas along with other dogs to be believed by Minibrae of a compatible nature. I consent to my dog/s being exercised and indemnify Minibrae against any suit or claim arising from any loss or injury to my dog/s whilst being so exercised.  I acknowledge that I will be responsible for any injury caused by my dog/s to another dog/s through aggression.

  2. I acknowledge that it is the policy of Minibrae to allow the dog/s to cohabitate within internal areas of the home with other dogs to be believed by Minibrae of a compatible nature. I consent to my dog/s being housed in this manner and indemnify Minibrae against any suit or claim arising from any loss or injury to my dog/s whilst being so housed.  I acknowledge that I will be responsible for any injury my dog/s may cause to another dog/s through aggression.

  3. Dog/s are crated overnight indoors for sleeping and for morning and evening feeding.  All dog/s should be crate trained prior to attending Minibrae.  Any damage to night crates will be charged to owner/agent and must be paid prior to collection of dog/s.

  4. If it is deemed by Minibrae that it is detrimental for dog/s to remain on property due to acts of aggression, excessive anxiety or destruction of property Minibrae may contact owner/agent to attend to collect dog/s.  No refunds will be given.   Any invoiced damage must be paid for prior to collection of dog/s

  5. The Minibrae manager has the right to refuse admission to any dog/s that is deemed unsuitable due to temperament. No refunds will be paid if pet arrives and is unsuitable to be housed.  Any dog/s that is/are boarded and shows subsequent aggression/excessive anxiety/behavioral issues requiring special and additional care will attach an additional fee from $40 per day.

  6. I understand that under no circumstances will I attend my booking if my dog/s is unwell with sickness, diarrhea or contagious disease. I understand that should I attend as per above I will be liable for all costs due to any spread to other dogs at Minibrae as well as for all sterilization of all boarding facilities internally and externally as deemed appropriate by Minibrae. Additional care/laundering/quarantine fees of $50 per day will apply.

  7. I understand that I must inform Minibrae if my dog/s has/have previously bitten anyone at all for any reason or shown any aggression of any type to human or animal. I understand that I will be held liable for all costs with regard to any injuries resulting from the failure to disclose this information.

  8. Under no circumstances will Minibrae, or any of its employees or agents be responsible for injury, sickness from but not limited to Paralysis Tick, Canine Influenza, Kennel Cough, death, loss or damage of any kind whatsoever that may occur to any dog/s staying at Minibrae.

  9. Under no circumstances will Minibrae, or any of its employees or agents, be held responsible for any items lost, destroyed or left with dog/s on these premises such as toys, bedding, collars, etc.

  10. The owner acknowledges that if the said dog/s is found to be dirty, has fleas or requires grooming on arrival the client will be informed of the necessity to facilitate such care/grooming and will charged accordingly.

  11. Minibrae supplies all premium pet foods.  To qualify for food discount for 'Owner Supplied' food, any food requiring mixing/portioning (other than dry) that is sent with your dog/s will need to be packaged in daily portions clearly labelled with the dog/s name.

  12. All/any medications accompanying dog/s must be in original packaging accompanied by Veterinary instructional label.

  13. Dog/s must be dropped off and picked up as per Booking Form submission DATE and TIME. Any out of hours actions are at the discretion of  and approved by Minibrae.

  14. OFF SITE Collection/Drop Off times need to be adhered to.  If unable to do so it may be necessary for dog/s to be brought to Minibrae.  Wait times by Minibrae will be charged at $30 per hour or part thereof.

  15. ​Regarding accident or illness Minibrae will make all reasonable attempts to contact owner/agent of dog/s.  If unable to do so Minibrae will make the decision in the best interest for the dog/s and may be taken to a Veterinary Practice.  All Veterinary bills will be required to be paid by the Owner/Agent as per Conditions of Boarding.

  16. I acknowledge should my dog/s need be taken to a Veterinary Practice, transport and care fees will be charged at $40.00 per hour or part thereof.  If vehicle sterilization is required it will be charged at $40.00 per hour or part thereof plus materials.  

  17. I acknowledge I must pay all costs and charges for special services requested and all veterinarian costs for dog/s during the time the said dog/s is in the care of Minibrae.  

  18. Owner/Agent agrees to give permission to Minibrae to allow personal information regarding Owner/Agent and dog/s to be given to or received from a duly licensed Veterinarian.

  19. By signing these conditions and leaving dog/s with Minibrae, Owner/Agent certifies to the accuracy of all information given about dog/s.

PAYMENT CONDITIONS​

  1. Owner/Agent agrees to pay Minibrae Invoice via EFT (cleared) not later than the day of admittance of the dog/s to Minibrae.

  2. Booking fee of $50.00 (non-refundable) required during PEAK periods, Christmas and Easter School Holidays.

  3. There is no refund or credit for early holiday returns.  Full period booked will be charged.

  4. 'No Shows' or 'Late Cancelllations', regardless of whether payment for invoice has been received (see clause 5.) will be charged in full for period booked.

  5. Refunds will only be offered up to 14 days prior to Arrival Booking Date. Late cancellations will only be given a refund if those dates are re-filled otherwise a 'Credit' will be  be given for 12 months from Original Arrival Date.

  6. Any charges accrued during stay including but not limited to extra days, soiling of bedding, Veterinary care, must be settled prior to or upon collection of dog/s.

  7. Owner/Agent acknowledges that the signing of this contract shall create a lien over dog/s in favour of Minibrae. This lien will exist for so long as monies are owing pursuant to this contract.  Should monies owed to Minibrae not be paid Minibrae has the right to offer dog/s for sale. If such sale does not secure a price adequate to cover the cost of the debt, Owner/Agent is liable to Minibrae for the difference.  Minibrae may take this course of action 14 days past Departure Date if no acknowledged correspondence has been received by Minibrae.

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